Aftersales Services

Our mission is to redefine our clients' after-sales experiences through digital innovation and agile methods. As an established after-sales management provider, we specialize in creating comprehensive repair and maintenance manuals within the automotive sector. Our services include the definition of efficient repair methods and work values, backed by first-class support services.

Through targeted measures, we increase client satisfaction in the long run, increasing customer loyalty. We focus on after-sales services as a strategic solution to successfully position your products.

Service Portfolio

Our service portfolio includes the development of interactive media that promotes an in-depth and engaging customer experience. The aim is to ensure the longevity and performance of your products and take customer service to a new level. With our after-sales solutions, we offer added value that goes beyond traditional services.

Development of repair & maintenance manuals
Determination of repair methods & labor values
Support services
Development of interactive media
Consultation in E/E up to AS diagnosis including certification (OBD, OTA, OTX, ODX, SUMS, etc.)
Configuration of control units in CMS systems consulting
Diagnostics standard process consulting
Diagnostic data quality for OEMs consulting
Aftersales processes | methods consulting
Implementation of defined contents in CMS systems
Preparation of diagnostic data in respective individual systems
Implementation of basic diagnoses
Operationally led fault analysis

Our Expertise

ACONEXT stands for digital after-sales excellence for your vehicle support. Our experts offer comprehensive after-sales advice with technical know-how, IoT data analysis and outstanding customer communication. We ensure excellent customer service through situational engagement, effective problem management and ongoing training. Our after-sales measures are based on best practices and a deep understanding of your customer relationships.

IoT data analytics for customized recommendations
Robust communication & client advisory
Effective problem management
Training & education competencies
Up-to-date with digital trends & technologies
Whole vehicle competence
Expert knowledge in common vehicle systems
QM & QA (quality management | quality assurance)

Your Contact

Paul Demeuricy

Head of Digital Aftersales
Services & Consulting