Process Consulting

Excellent products can only be emerge from excellent processes. With our process consulting, we ensure quality, efficiency, and transparency across the entire lifecycle of your systems. We support you in systematically analyzing complaints, identifying root causes, and implementing sustainable corrective measures. By working closely with development, production, service, and suppliers, we deliver fast solutions and lasting customer und user satisfaction – for both new vehicles and complex system projects.

Using proven methods such as 8D, Ishikawa, and Pareto, combined with clearly defined KPIs and reportings, we optimize your quality processes. The result: measurable value through reduced error rates, robust workflows, and stronger customer relationships.

Service Portfolio

Our process consulting covers all aspects of quality assurance and process optimization. We support you in managing complaints, conducting root cause analyses, and developing effective corrective actions. By adapting inspection plans, defining relevant KPIs, and preparing quality reports, we ensure transparency and efficiency throughout your processes. We rely on established methods and tools such as 8D, Ishikawa, Pareto, as well as SAP and Babtec. Our goal in defense and aerospace projects is sustainable quality improvement through processes that are robust, scalable, and consistently aligned with customer satisfaction.

Complaint analysis & escalation managementlamationen
Root cause analysis & sustainable corrective measures
Close collaboration with development & production teams
Traceability to suppliers & feedback to procurement
Ensuring customer satisfaction for new vehicles
Optimization of quality & inspection processes
Preparation of quality reports & documentation
KPI monitoring (e.g., complaint rate)
Use of proven tools such as SAP & Babtec
Application of 8D, Ishikawa & Pareto methods

Our Expertise

Our strength in process consulting lies in combining technical precision, methodological expertise, and industry knowledge in the defense and aerospace sector. With years of experience in quality assurance for complex systems, we understand how to design processes that deliver lasting impact. Whether root cause analyses, KPI monitoring, or implementing industry-specific standards – we deliver solutions that reduce costs, minimize risks, and maximize client satisfaction. Through close collaboration with development, procurement, and service teams, we ensure that process improvements take effect quickly and endure over the long term.

Extensive experience in defense & aerospace projects
Proven track record in quality assurance & complaint management
Application of established methods (8D, Ishikawa, Pareto)
Ensuring compliance with industry standards
Cross-functional collaboration with development & service teams
Use of modern tools such as SAP & Babtec
Expertise in KPI definition & quality reporting
Strong focus on customer satisfaction & sustainability

Your Contact

Jörg Zorenboehmer

Head of Sales and Projects | Partner