Today, we would like to introduce you to Sezgin Güldü. He is the Subject Matter Expert for Diagnostics Aftersales in our Digital Future sector. Sezgin has been a part of our team since 2018 and has since become a key player in the comprehensive management of Aftersales diagnostics. But what exactly does Aftersales diagnostics mean?
Aftersales diagnostics is the art of troubleshooting and repairing vehicles after they have been sold. With a special device known as a workshop tester, the car is checked for problems. This tester reads data from the vehicle’s control units to determine what isn’t working. This way, the technician can carry out targeted repairs and restore the car to perfect condition.
When Sezgin started at ACONEXT in 2018, he was initially responsible for specific control units in individual vehicle series. Today, several years later, he and his team of seven employees oversee all control units from all current series for a leading car manufacturer. For Sezgin, this is a clear sign: “It demonstrates that the customer trusts us!”
However, this journey was not easy. It required a lot of strategic skill to optimize the diagnostic process for the customer. To ensure consistently high quality and efficiency, Sezgin standardized the entire Aftersales diagnostic process. His approach allowed the team to take on new, more complex topics such as complexity assessment and troubleshooting strategy development.
What does Sezgin value the most?
For him, customer satisfaction is paramount. His goal is not only to meet but to exceed customer expectations through tailored solutions and excellent service. By working very closely with the customers, he ensures that the service is precisely tailored to their needs and delivers sustainable results – as the continuous engagements and growth since 2018 impressively show.
Stay tuned for more insights into the work of our specialist owners and learn how they are actively shaping the future of the automotive industry!